Sérgio Moro: I am one of those who believes that the consumer is always right.
Sérgio Moro: In this case, the consumer is the people of Paraná.
Both Aneel and the National Secretariat for Consumer Defense reported worrying data of an exponential growth in complaints from Paraná users regarding Copel's service provision.
Sérgio Moro: And that is the main figure, that is the main thermometer, because many times, in presenting these data, despite some positive numbers, the essential is lost.
Sérgio Moro: And it is a reality today in Paraná: the widespread complaint regarding Copel's services.