What Tarcisio said about encourage household sewer connections with social tariffs and discounts

Tarcisio: This is an important change and it allowed us a tariff reduction at the outset.

Tarcisio: Now, something more interesting.

I needed to align incentives; I needed to convince people to let us into their homes to make a sewer connection, even knowing that later on there will be a charge.

Tarcisio: How was that possible?

Tarcisio: How do we overcome that resistance?