Romeu Zema: And I think it counts everywhere.
Romeu Zema: The best generals in history were those who were listening to soldiers close to the battlefield, not holed up in an air-conditioned office surrounded by flatterers.
I demanded the same of my secretaries: no waiters — I gave each an espresso machine to put in their office, and we eliminated waiters.
Romeu Zema: So you start like that; are you well received?
Romeu Zema: No.